Refund policy

Refund policy

Due to food-safety requirements, opened or consumed beverages cannot be returned.

Unopened products

Return requests for unopened products may be accepted within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Change-of-mind requests are reviewed case by case, and customers may be responsible for return shipping unless otherwise approved by ONE PEN SG.

Damaged, leaking, incorrect or defective items

Contact support@onepensg.com within 3 days of delivery. Include your order number and clear photos or videos of the item and packaging. After review, an approved resolution may be a replacement, store credit or refund, depending on the case.

Items that are not eligible

• Opened or consumed products
• Products damaged after delivery
• Products not stored properly after delivery

Orders that have already been processed, packed or shipped may not be cancelled. Do not send a return to the company address without first receiving return instructions from ONE PEN SG.