Delivery & Checkout FAQ

Delivery & Checkout FAQ

Verified delivery, checkout, return and company information for ONE PEN SG orders in Singapore.

Is Singapore delivery free?

Free Singapore delivery (S$0) is currently available for online orders in the Domestic Singapore shipping zone. The available delivery method and final charge are confirmed at checkout before payment.

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery usually takes another 2–3 business days after processing. Most orders arrive within 3–5 business days.

Where are orders fulfilled?

Online orders are fulfilled from a local Singapore fulfilment location. The fulfilment location is separate from the company address.

What if my order arrives damaged, leaking or incorrect?

Contact support@onepensg.com within 3 days of delivery with your order number and clear photos or videos of the item and packaging.

Can I return an unopened product?

A return request may be accepted within 14 days of delivery if the item is unused, unopened, and in its original packaging. Please read the current Refund Policy before sending anything back.

What is the company address?

ONE PEN SG is operated by 91 TRADERS PTE. LTD. (UEN 202613077D). The company address is 10 Ubi Crescent, #03-56, Ubi Techpark, Singapore 408564. Contact ONE PEN SG before sending a return; the company address is not automatically the return address.

How can I get order support?

Email support@onepensg.com or use WhatsApp at +65 8044 3562. Include your order number for existing orders.

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